Patients and their carers are an important part of the repeat prescribing process and, within their level of competency, can take responsibility for:
- Making sure that they understand the repeat ordering system, and what help is available to enable them to obtain their medicines in a safe and timely way.
- Ensuring that they participate in medication reviews to discuss their medicines; including asking any questions that they have about how the repeat prescribing process works.
- Checking what is needed before placing an order for a repeat prescription, only ordering what will be needed before the next prescription is due, and then using it according the prescribers instructions.
- Placing the order for their repeat prescription using the most up to date counterfoil or the online ordering facility.
- Speaking to their doctor or pharmacist if any medicine is not suiting them, or they are not sure how and when to take the medicines.
- Checking that the medicines supplied are those that have been ordered, and that they are still needed, especially at times when things can change such as following a hospital admission.
- Letting their doctor and pharmacist know if they have a stock of medicines building up, and that they won’t need to order for a while
- Planning ahead to allow sufficient time for the prescription to be checked, issued and dispensed, especially around holidays and Bank Holidays when there may be extra pressure on the system
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed.