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Noticeboard

URGENT PRESCRIPTION ORDERING INFORMATION

To reduce the risks of spreading Coronavirus for patients and staff we will NOT accept paper prescription requests until further notice.  We do not want patients entering the practice exposing themselves or our staff to risk of infection. You should request your prescription in one of the following ways:-

Via the Patient Access NHS App if you are signed up already

Email us at annandale.mc@nhs.net

You need to decide where we should send your prescription electronically. It can be to any pharmacy. You will not be able to collect your prescription from the Reception desk - please let us know your pharmacy preference. 

In some circumstances during this pandemic we will accept telephone requests for those unable to use the alternatives above and who do not have anyone available to help them, but you will still need to have a nominated pharmacy.

Thank you for your patience and understanding.

Appointments

appointment_1As we are fully computerised, you can telephone either Annandale Medical Centre or Mobberley Surgery to make your appointment. Please be sure to inform the receptionist which surgery you wish to attend.

You are free to consult whichever doctor you wish, but it is sensible to see the same doctor whenever possible.

You will always be offered the first routine appointment available, however if you feel that you have a problem that will not wait, please inform the receptionist who will add you to the triage list to speak to the GP that day.

We monitor all our appointments and record those patients who fail to attend. It is important if you are unable to keep an appointment to inform us as soon as possible

Telephoning Your doctor

If you wish to speak to your doctor please contact the surgery before 1 pm unless urgent, the receptionists will take your details where you can be contacted on the day and this will be passed to the doctor. Please note the return telephone call could take place at any time of the day and is not designed for patients who are acutely unwell.

Reception

The reception and clerical staff will help you make the best use of our services. A receptionist is probably the first person you will come into contact with. They will help you make appointments, and deal with any other requests. Staff are not however, qualified to give medical advice. Please be assured that any information given to them is treated in the strictest confidence.

Getting Advice Online

eConsult provides an online portal where you can self-check your symptoms, and receive on the spot medical advice 24/7. Helping to relieve pressure on GPs by giving patients access to round-the-clock support and alternative treatment providers.

eConsult

 
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