TRIAGE is an ON THE DAY clinic for patients whose medical condition is URGENT or is an EMERGENCY that cannot safely wait until a routine doctor appointment is available. (Triage times may vary slightly)
Morning Triage – 9:00am-10:30am
Patients can ring and request a telephone call from the triage doctor from 8:00am
Calls to the patient are made between 9:00am and 10:30am and if the doctor thinks that the patient needs to be seen an appointment will be offered that morning.
Afternoon triage – 3:00pm-4:30pm
For URGENT and EMERGENCY conditions that occur after the morning triage has finished, patients can call the surgery from 1:00pm to book on for afternoon triage.
Calls to the patient are made between 3:00pm and 4:30pm and if the doctor thinks that the patient needs to be seen an appointment will be offered that afternoon.
The partners respectfully request that when patients ask for a call from the triage doctor they are prepared to give a brief and concise reason which outlines the nature of their urgent/emergency condition, together with a phone number where they will be contactable. This enable the reception staff and the doctors making the calls to ensure that the patient is quickly, safely and effectively dealt with, as some medical conditions are more urgent than others.
Where a patient is unwilling to give a reason they must be aware that other calls may be prioritised over theirs. Please be assured that reception staff are bound by the same levels of confidentiality as the doctors and nurses.
The surgery does not offer a ‘walk in’ service to patients unless the problem is of a critical or life threatening nature.
Annandale Medical Centre - 01565 755222
Out of hours – dial NHS 111