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To reduce the risks of spreading Coronavirus for patients and staff we will NOT accept paper prescription requests until further notice.  We do not want patients entering the practice exposing themselves or our staff to risk of infection. You should request your prescription in one of the following ways:-

Via the Patient Access NHS App if you are signed up already

Email us at

You need to decide where we should send your prescription electronically. It can be to any pharmacy. You will not be able to collect your prescription from the Reception desk - please let us know your pharmacy preference. 

In some circumstances during this pandemic we will accept telephone requests for those unable to use the alternatives above and who do not have anyone available to help them, but you will still need to have a nominated pharmacy.

Thank you for your patience and understanding.

TRIAGE is an ON THE DAY clinic for patients whose medical condition is URGENT or is an EMERGENCY that cannot safely wait until a routine doctor appointment is available. (Triage times may vary slightly)


Morning Triage – 9:00am-10:30am


Patients can ring and request a telephone call from the triage doctor from 8:00am

Calls to the patient are made between 9:00am and 10:30am and if the doctor thinks that the patient needs to be seen an appointment will be offered that morning.


Afternoon triage – 3:00pm-4:30pm


For URGENT and EMERGENCY conditions that occur after the morning triage has finished, patients can call the surgery from 1:00pm to book on for afternoon triage.

Calls to the patient are made between 3:00pm and 4:30pm and if the doctor thinks that the patient needs to be seen an appointment will be offered that afternoon.



The partners respectfully request that when patients ask for a call from the triage doctor they are prepared to give a brief and concise reason which outlines the nature of their urgent/emergency condition, together with a phone number where they will be contactable. This enable the reception staff and the doctors making the calls to ensure that the patient is quickly, safely and effectively dealt with, as some medical conditions are more urgent than others.

Where a patient is unwilling to give a reason they must be aware that other calls may be prioritised over theirs. Please be assured that reception staff are bound by the same levels of confidentiality as the doctors and nurses.

The surgery does not offer a ‘walk in’ service to patients unless the problem is of a critical or life threatening nature.

Annandale Medical Centre - 01565 755222

Out of hours – dial NHS 111

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website